To: June Lau, Accounts Department
From:Lily Wong, Administrative Officer
Date:14 March 2011
Subject: Seeking advice for handling the complaint
June
How are you? Are you busy now? I suffer a trouble that I've received a complaint letter from a guest who attended the exhibition Sound Systems 2011. He totally unsatisfied the exhibition and indicated several problems.
The first problem is unworkable online registration.He failed to register the event through the online registration system.
The second problem is overcrowding in venue. He found that the exhibition venue was not suitable for large sized business conference.
The last one is lack of leaflets. All the leaflets were completely dispatched before he came.
Can you give me some suggestions to cope with these problems? I'm looking forward to hearing from you.
Best regards
Lily
To: Anne Kong, Director of Exhibition Services
From:Lily Wong, Administrative Officer
Date:15 March 2011
Subject: Suggestions for coping with complaints
Dear Ms Kong,
Suggestions for coping with complaints
I have received a complaint letter from Mr. Leung who has attended the Sound Systems 2011 Exhibition. He complained three organizational problems. The Problems and Causes are as followings:
Online registration system
Mr.Leung failled to register the event through the online registration system. The problem was caused by the low capacity server which cannot support the large amount of users simultaneously. To solve the problem, the server should be upgraded to support the traffic
Venue
The venue was over-crowding because the administrative department was late to look the large size venue. To solve the problem, the administrative department should book the venue early next time
Leaflets
There were insufficient leaflets giving to guests because we underestimated the demand of leaflets. To solve the problem, we should have better estimation of demand and provide electronic version.
In order to hold better organized exhibition, the above suggestions are essential to implement. I am looking forward to your approval.
Yours sincerely Lily
Lily Wong
Exhibition Services,
Exhibitions International
33 Kadoorie Avenue
Kowloon
16 March 2011
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon
Dear Mr Leung,
Re. Letter of 10 March 2011
Thank you for your letter of 10 March 2011.
We apologize that the exhibition brought you unsatisfactory experience.
After the investigation, we found that the unworkable online registration system was caused by the low server capacity. The server will be upgraded in order to support large amount of users simultaneously.
The second problem which was overcrowding in venue was caused by late booking for large size venue. The administrative department promises to book the venue earlier to provide better exhibition environment.
Due to the underestimation of the demand for leaflets, there were insufficient leaflets available in the venue. We will carry out better estimation of demand and provide electronic version of leaflets in the future.
Thank you for your kindly patronage of exhibition. To show our goodwill, we are enclosing with this letter 2 free tickets that you can use in the next exhibition. If you have any questions, please feel free to contact me at lililili@polyu.edu.hk. or my direct line 2365 1254.
To: June Lau, Accounts Department
From:Lily Wong, Administrative Officer
Date:14 March 2011
Subject: Seeking advice for handling the complaint
June
How are you? Are you busy now? I suffer a trouble that I've received a complaint letter from a guest who attended the exhibition Sound Systems 2011. He totally unsatisfied the exhibition and indicated several problems.
The first problem is unworkable online registration.He failed to register the event through the online registration system.
The second problem is overcrowding in venue. He found that the exhibition venue was not suitable for large sized business conference.
The last one is lack of leaflets. All the leaflets were completely dispatched before he came.
Can you give me some suggestions to cope with these problems? I'm looking forward to hearing from you.
Best regards
Lily
To: Anne Kong, Director of Exhibition Services
From:Lily Wong, Administrative Officer
Date:15 March 2011
Subject: Suggestions for coping with complaints
Dear Ms Kong,
Suggestions for coping with complaints
I have received a complaint letter from Mr. Leung who has attended the Sound Systems 2011 Exhibition. He complained three organizational problems. The Problems and Causes are as followings:
Mr.Leung failled to register the event through the online registration system. The problem was caused by the low capacity server which cannot support the large amount of users simultaneously. To solve the problem, the server should be upgraded to support the traffic
The venue was over-crowding because the administrative department was late to look the large size venue. To solve the problem, the administrative department should book the venue early next time
There were insufficient leaflets giving to guests because we underestimated the demand of leaflets. To solve the problem, we should have better estimation of demand and provide electronic version.
In order to hold better organized exhibition, the above suggestions are essential to implement. I am looking forward to your approval.
Yours sincerely
Lily
Lily Wong
Exhibition Services,
Exhibitions International
33 Kadoorie Avenue
Kowloon
16 March 2011
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon
Dear Mr Leung,
Re. Letter of 10 March 2011
Thank you for your letter of 10 March 2011.
We apologize that the exhibition brought you unsatisfactory experience.
After the investigation, we found that the unworkable online registration system was caused by the low server capacity. The server will be upgraded in order to support large amount of users simultaneously.
The second problem which was overcrowding in venue was caused by late booking for large size venue. The administrative department promises to book the venue earlier to provide better exhibition environment.
Due to the underestimation of the demand for leaflets, there were insufficient leaflets available in the venue. We will carry out better estimation of demand and provide electronic version of leaflets in the future.
Thank you for your kindly patronage of exhibition. To show our goodwill, we are enclosing with this letter 2 free tickets that you can use in the next exhibition. If you have any questions, please feel free to contact me at lililili@polyu.edu.hk. or my direct line 2365 1254.
Yours Sincerely,
Lily
Lily Wong